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Featured Insights

Delight your customers with 1Streams cloud-based CRM and Contact Centre solutions for leading corporates.

5 Tips to Improve Your Contact Rate

1Stream Managed Technology Solutions, Tim Coolbear

5 Tips to Improve Your Contact Rate

*5 Tips to Improve Your Contact Rate* One of the most critical metrics in call centre management is the contact rate. It's true that managers track hundreds of KPIs daily, but an organisation's conta...

Oct 31, 2023

A look at CRM trends for 2023

1Stream Managed Technology Solutions, Tim Coolbear

A look at CRM trends for 2023

A look at CRM trends for 2023 ** In recent years, the CRM (Customer Relationship Management) system has evolved far beyond being just a tool for contact management. A few key CRM trends are set to sha...

Oct 27, 2023

A look at the customer service trends that matter

1Stream Managed Technology Solutions, Tim Coolbear

A look at the customer service trends that matter

*Customer Service Stacks that are Future-Proo*f To offer a 360° view of the customer, multiple digital channels should be integrated into one platform. A unified communications system enables collab...

Aug 8, 2023

Call Deflection: Improve Productivity and Reduce Cost

1Stream Managed Technology Solutions, Tim Coolbear

Call Deflection: Improve Productivity and Reduce Cost

There are high expectations among today's customers, it is important to them that their queries are resolved quickly and as easily as possible. Moreover, they don't want to be waiting on hold to speak...

Aug 8, 2023

Strategic Customer Relationship Management and Customer Experience

1Stream Managed Technology Solutions, Tim Coolbear

Strategic Customer Relationship Management and Customer Experience

It is more important than ever to treat customers well, given the increased competition and increased uncertainty in the market. Customer experience (CX) and CRM systems are critical to the success o...

Aug 8, 2023

An Integrated CRM System Has Many Benefits

1Stream Managed Technology Solutions, Tim Coolbear

An Integrated CRM System Has Many Benefits

* 1. * *Understanding CRM* Customer relationship management (CRM) is all about developing and managing relationships with your customers and prospects, when you develop a CRM strategy within...

Aug 8, 2023