1STREAM CX
The All-in-One Solution
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MASTERING EVERY STUDENT INTERACTION
1Stream CX offers a complete customer experience solution designed to help the education sector. This all-in-one application manages all customer communications whilst streamlining your operations with workflow automation. 1Stream CX helps educational organisations deliver a more efficient, and positive customer experience for all stakeholders.
A Complete Omni-channel Solution
School and universities juggle enquiries from students, parents and faculty and alumni across various channels like email, phone, social media and learning management systems. Traditional systems struggle to manage this complexity.
1Stream CX integrates all communication channels (email, chat, social media, etc.) into a single platform, allowing staff to manage all inquiries efficiently, regardless of the channel used.
Consistent communication, across channels
Inconsistent information across different departments or communication channels can lead to confusion and frustration.
1Stream CX delivers consistent messaging across all channels by providing staff with pre-defined templates and knowledge bases.
Data-Driven Decisions
1Stream CX can track and analyse customer interactions across channels. Educators can leverage these insights to identify common student queries, improve service offerings, and personalise marketing campaigns .
Unified Data Management
Data about student interactions may be scattered across various systems, making it difficult to get a holistic view of the student experience. 1Stream CX consolidates data from all interactions into a central location, providing a 360-degree view of the customer journey. This data can then be used to identify trends and improve the overall CX strategy.
Faster Resolutions
Long wait times and delayed responses can be frustrating for students and parents seeking urgent information or support. 1Stream CX consolidates interactions so staff can access past conversations and relevant information quickly. This eliminates the need for customers to repeat themselves, leading to faster resolutions and improved satisfaction.
OUR FEATURES
Helpdesk
Manage and solve your customer queries by tracking and prioritising cases and workload with the Helpdesk ticketing solution. Ensure customer queries are serviced by the right person in the shortest possible time.
Sales
Convert more leads, close more deals and gain deeper insights into your prospects with our all-in-one CRM.
Telephony
Improve your operational efficiency with our CRM with built-in telephony and automated dialling capabilities.
Omni-channel Solution
Communicate with your customers on their preferred medium with our omni-channel solution - linking voice, email, SMS, web chat, WhatsApp and social media whilst recording every interaction.
Workflow & Automation
Route, record and report on every customer interaction. Track your customer's journey through the sales funnel prompting your team on the next steps to secure a transaction. Create alerts for your team based on the customer status.
AI
Give your customers an easy and effective way to interact with your organisation. Our array of automation, chatbots, dynamic scripting and voice analysis drive productivity and reduce the cost of service in your business .
Finance
Manage your projects and campaigns with easy-to-complete timesheets, quoting software and invoicing programs.
Security
Numerous safeguards have been implemented to protect customer data. We take security and privacy seriously and are committed to GDPR and POPIA compliance.
Reports & Dashboards
Rich and robust customer data reports will transform your business. Easy-to-use and sharable dashboards enable all stakeholders in your team to spot issues and make real-time decisions.
We value partnerships and work
with some of the leading innovators
in CRM & Contact Centre solutions.
